National and International Warranty
All our watches are manufactured in Switzerland under the strictest guidelines of Swiss watchmaking. Every watch has been meticulously checked and tested to ensure that it is water-resistant and functions perfectly. These watches are covered by a limited International guarantee against any manufacturing defect for a period of two years from the date of purchase, under the conditions below. Some brands offer an extended warranty on new watch purchases (see below for exact international warranty agreements, some may vary).
As Picot and Moss (and sister company Architects of Time) are the official repair centre in Southern Africa for the following brands: Tag Heuer, Zenith, Dior, Frederique Constant, Raymond Weil, Hermes, Bvlgari, Victorinox Swiss Army, Ebel, Ulysse Nardin, Parmigiani, Chopard Watches and Jewellery, Messika, and Pomellato the two-year limited guarantee will be undertaken by Picot and Moss (and sister company Architects of Time) to repair, free of charge, any problem with the functions of the product that result from defective manufacturing. This guarantee will only be honoured at our official service centre or through an official retailer (as listed on the brands website).
Sending your watch in for repair: The international guarantee card that is received with your watch (or copy) must be enclosed with the watch when it is sent in for repair. This must be signed /stamped and dated at the time of purchase by an official retailer or, by a dedicated brand boutique.
Picot and Moss (and sister company Architects of Time) will not honour the guarantee for watches sold without a valid guarantee card.
The serial number engraved on the case-back must be legible and should not have been removed, modified, falsified, altered, or replaced.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or fabric straps, damage due to wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations & damage due to physical and/or accidental.